ORDERS

The orders are binding for the customer, while they will have the value of a simple proposal for Novellini. Orders become final only after explicit acceptance or, in the event of lack of explicit acceptance, after a period of 15 days from receipt of the order at our premises.Orders may also be processed partially and in several stages.

CANCELLATION OF ORDERS

No order cancellation will be accepted without the prior and explicit authorisation of Novellini, which reserves the right to charge any consequent costs and charges.

DELIVERY TIMES

Delivery times are purely indicative and shall in no case constitute grounds for total or partial cancellation of the order, nor for any claim for compensation of any kind. If the delivery time is essential for the purchaser, it must be specifically indicated in writing when the order is placed.

PRICES AND PAYMENTS

The sales prices correspond to those shown in the official price list on the date the order is placed. Novellini reserves the right to change these prices without prior notice. Existing orders with a delivery schedule beyond 60 days from the date of entry into force of the new price lists will be subject to the new price system. The terms of payment shall be those agreed specifically for each customer. In the case of new customers, or changes in the conditions themselves, these conditions must be expressly stated at the time of the order and subsequently approved by Novellini.In case of delayed payment, interest will be charged according to law.All sales made will be subject to retention of title, remaining the exclusive property of Novellini until full payment of the same.

PACKAGING

The price agreed for Novellini products is inclusive of normal packaging. In case of special transport needs and consequent packaging, a special price will be agreed upon according to the additional cost incurred. The iron pallets used for the transport of Novellini products are considered "returnable" as they are the property of the seller. In the event of failure to return them, the company reserves the right to charge the value.These iron pallets are designed for the exclusive use of the vendor's products. The vendor relieves itself of all responsibility for improper use of this property.

TRANSPORT

Please refer to art. 1510 of the Civil Code.

WARRANTY

The goods are covered by a warranty in accordance with the provisions of the Italian Civil Code, special laws and European regulations on the subject. This warranty is extended to 2 years from the date of delivery of the product and will be taken into consideration only upon written complaint. No warranty shall be acknowledged if, in the event of a recognisable conformity defect resulting from the opening of the packaging, the product is nevertheless installed and is reported only afterwards.

GOODS RETURNS

Any return of Novellini products must always be made after specific authorisation, to be requested on a case-by-case basis.In the event of returns due to customer error, the customer will be responsible for the general costs of restoration and storage, provided that the product is intact. If the product is damaged or not intact, the company reserves the right to assess the value to be credited on a case-by-case basis.

LEGAL DISPUTES

The above conditions are fully accepted by the customer at the time of placing the order with Novellini. For any dispute in this regard, the only competent Court is the Court of Mantua.All products are insured for damage caused to the consumer in accordance with EU directive EEC 85/374 of 1985, as amended, with XL Group - Insurance Company PLC.In case of out-of-square of the walls or of the plate, undulations of the same, Novellini S.P.A. declines any responsibility for any difficulty or impossibility of installation of the product, as well as it will not be liable for any water leakage or various malfunctions. Novellini S.p.A. reserves the right to make partial or radical changes to the products as well as to remove them from the catalogue without prior notice. The fittings and colour shades in the photographs are purely indicative.